The correspondence
Write to us
A person reads every message — there is no chatbot between you and us. Most letters get a reply within one working day, and we would genuinely rather answer a question before you buy than process a return afterwards.
Answered quickly
The things people ask most
Tracked dispatch takes 5–9 working days, express 2–4. You will have had a tracking link by email; if it has not moved in four days, write to support with your order number and we will chase the courier ourselves.
Access is tied to the email used at checkout. Check the spam folder for a message from the Hub, then write to us — we can re-issue access in minutes.
Often, yes. The bench takes commissions for engraved chalices, dressed candles, custom bath and oil blends, and altar furniture. Tell us what you have in mind and roughly what you want to spend, and we will say honestly whether we are the right people.
Yes — tarot, natal chart, angelic guidance, numerology and dreamwork sittings are all bookable from the Services page, along with reiki, kundalini and crystal healing sessions and house clearings.
We supply a limited number of independent shops. Write with your shop name, location and the lines you are interested in.