Frequently asked

Standard tracked dispatch is 5–9 working days, express 2–4. Made-to-order and dressed pieces (intention candles, engraved chalices and mirrors, choose-your-piece amethyst) carry their own lead times, stated on the product page.

To 62 countries. Everything goes out unmarked, padded and insured. Customs charges in the destination country are the buyer’s responsibility — we declare accurately and will not undervalue a parcel.

The parcel is held and sent on the next new moon rather than immediately. Some people want the timing; most do not. It costs more and takes longer, and we will happily talk you out of it if the item does not benefit.

Within two hours, almost always — write to support with your order number. After the bench has begun a made-to-order piece, we can usually still change an engraving but not the material.

Forever, on any course marked lifetime access, including every future revision. No subscription and no renewal.

Each course lists its requirements plainly. Most need a notebook and a deck or an ephemeris. Nothing on that list is sold at a mark-up in our own shop.

On courses marked "certificate", yes — earned on assessed submission, not on watch time. Certificates carry a verification code anyone can check.

Fourteen days, full refund, no questions and no form. One line to support does it.

Yes. Buy it, then forward the access email — or write to us and we will issue a dated gift certificate instead.

Choose your session and pay; you then receive a link to the practitioner’s calendar with their open times. Nothing is charged twice and no availability is held back behind a form.

Most sessions are offered both ways at the same price. In-person sittings are held in Glastonbury; space clearings happen at your home.

Every reading is recorded and sent within 24 hours, yours to keep. Healing sessions come with written notes instead — often more useful to bring to another practitioner.

Free with 48 hours’ notice, as often as you need. Inside 48 hours we ask for half the fee, and we waive that whenever something genuine has gone wrong.

Because handled carelessly it can genuinely destabilise people, and a meaningful number of applicants are told to wait or not to proceed. The call is free so that saying no costs us nothing.

You will be told so and refunded. That happens, and we would much rather it happened before the session than during it.

Every physical item is cleansed in salt and smoke, charged according to its nature, and sealed before wrapping. It is done by a person, not a machine, and it is not an upsell — it is included.

Every stone lists its mine and country. We do not buy from any source we cannot name, which is why our range is narrower than most and our prices are not the lowest.

It comes from a Somaliland cooperative that taps on a four-year rotation and rests the trees. It costs us more than the commodity grade and we would rather that than sell a resin with a dying tree behind it.

Often. The bench takes commissions for engraved chalices, dressed candles, custom bath and oil blends, and altar furniture. Tell us roughly what you want and what you want to spend, and we will say honestly whether we are the right people.

No, and anyone who tells you otherwise is being reckless with your health. Nothing sold or taught here is medical advice, diagnosis or treatment. Our energy-healing course spends an entire module on exactly which signs require you to refer someone to a doctor.

No. Divination as we teach it clarifies a situation and the choices inside it; it does not deliver a fixed future. Any reader who claims certainty about dates and outcomes is selling you something.

One discipline, one tool, one course, done properly for three months. The most common mistake is buying six things at once and touching none of them twice.

Gladly, and we would rather answer one before you buy than process a return afterwards.