Returns & Refunds

Thirty days from delivery, unused and in the original wrap, for a full refund of the goods. Return postage is yours unless the item was faulty or wrongly sent.

Refunds are issued to the original payment method within 5 working days of the return arriving.

Personalised and made-to-order pieces — engraved chalices and mirrors, candles dressed to a stated intention, custom blends — cannot be returned unless faulty. This is stated on each such product page before you buy.

Opened resins, herbs and consumables cannot be returned for hygiene reasons. Unopened jars can.

None of this affects your statutory rights where an item is faulty, misdescribed or not fit for purpose.

Fourteen days from enrolment, full refund, no questions and no form to fill in. One line to support does it.

After fourteen days, access is yours for life and the fee is not refundable — though if something has genuinely gone wrong, write and tell us. We are reasonable people.

Reschedule free with at least 48 hours’ notice, as many times as you need. Inside 48 hours we ask for half the fee, and we waive that whenever something genuine has gone wrong — illness, bereavement, a caring emergency. We do not ask for proof.

Cancel with more than 48 hours’ notice for a full refund. Inside 48 hours, half the fee is refunded.

If we cannot find you a workable time, you are refunded in full.

If a practitioner decides during screening or intake that they cannot responsibly work with you, you are refunded in full. This happens, and it is a feature of how we work rather than a failure of it.

Recordings and written notes are sent within 24 hours of a session. If they do not arrive, tell us and we will fix it — or refund the session if we cannot.

Write to support within 30 days with your order number and a photograph. We send a prepaid return label and either replace the item or refund it in full, including the original shipping, at your choice.