Shipping & Delivery

In-stock items are packed within 48 hours of your order, Monday to Friday. You will receive a tracking number by email the moment the parcel leaves us.

Made-to-order and dressed pieces carry their own lead time, stated clearly on the product page — intention candles are dressed on the day they ship, and choose-your-piece amethyst is photographed for you before it is packed.

Consecrated dispatch holds your parcel until the next new moon. You choose this at checkout; it is never applied without your asking.

Standard tracked dispatch is $7.50 and takes 5–9 working days. Express priority courier is $19 and takes 2–4. Consecrated dispatch is $29 and is timed to the moon rather than to speed.

Orders over $150 ship free by the standard tracked service anywhere we deliver.

Digital goods — courses, PDFs, audio readings — carry no shipping charge and arrive immediately.

To 62 countries. If your country is not offered at checkout, write to us; we can often arrange it manually.

Every parcel goes out unmarked, padded and insured. There is nothing on the outside to indicate what is inside or where it came from.

Import duty, VAT and handling charges in the destination country are the responsibility of the recipient. We declare the true contents and value on every parcel and will not undervalue a shipment.

If a parcel is refused at customs and returned to us, we refund the goods but not the outbound shipping.

If tracking has not moved in four working days, write to support with your order number. We chase the courier ourselves rather than asking you to.

Parcels lost in transit are replaced or refunded in full once the carrier declares them lost — usually 15 working days domestically and 30 internationally.

Breakages: photograph the packaging and the item and send both to support within 7 days. We replace, we do not argue, and we do not ask you to post glass back to us.